Advanced Search

Basket Icon

About Us

Tristar Music is a British company specialising in the supply of Brass Musical Instruments. From our factory in Sussex we have been manufacturing and distributing music based products for 10 years. The instruments on this website are from the Tristar factory in Mumbai, India. The company has a long tradition of providing quality brass instruments to both amateur and professional players.

Through our website we are able to offer a large range of instruments at quite exceptional prices. The Pofessional range in particular has previously been sold in the uk at prices well in excess of those available on this site.

All instruments are held at our Sussex factory and can be despatched within 48 hours of order. If there is any delay, we will contact you by email.

If at any time you require assistance please do call us on 01580 831910, or email us using the link provided.

Our Contact details:
Tristar Music
USL Ltd- Midicy Oast,
Bodiam Business Park
Bodiam, Robertsbridge, East Sussex
TN32 5UP
UK
Phone: 01580 831 910
Fax: 01580 831 752
Email: info@tristarmusic.co.uk
Registered in England 3135365
Head Office Address as above

Return to the top of page

Making A Purchase

Making a purchase is extremely easy. Just browse our store, and add any item that you wish to buy into the shopping basket. Once you have finished your selection , click on checkout and you will be asked for a few details that we need to complete your order.

You can pay for your order online using the following cards: Visa, Mastercard, Visa Debit, Switch, Visa Electron, Solo, JCB and Maestro.

To ensure that you will always have the highest levels of security, your credit card numbers are automatically encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in any clear text on any website.

You may also make a purchase by telephone or letter. Our contact details are as follows:

Tristar Music
USL - Midicy Oast,
Bodiam Business Park
Bodiam, Robertsbridge, East Sussex
TN32 5UP
UK
Phone: 01580 831 910
Fax: 01580 831 752
Email: info@tristarmusic.co.uk

We are happy to accept payment by cheque or by credit card over the telephone. If paying by cheque, please allow five working days for cheque clearance, prior to despatch of your order.


Return to the top of page

Shipping And Handling

Delivery of all instruments is via Parcelforce and we use a standard two day service. Carriage Charges are as follows:

UK Mainland £10.00.


All Offshore Islands and Scottish Highlands £15.00


Delivery of small items, e.g. cleaning kit, mouth pieces and mutes, to any UK address will be made by Royal Mail at a cost of: -
Up to 3 items - £2.50
Up to 6 items - £5.00
More than 6 items - £7.00
Return to the top of page

Delivery Schedule

We are only able to deliver within the UK.

We aim to despatch your goods within two working days of receipt of payment.
Delivery of all instruments is via Parcelforce and we use a standard two day service. Carriage Charges are as follows:

UK Mainland £10.00.


All Offshore Islands £15.00


Delivery of small items, e.g. cleaning kit, mouth pieces and mutes, to any UK address will be made by Royal Mail at a cost of £2.50 per order.

Please note that we are unable to make Saturday deliveries. Items despatched from our warehouse on a Friday, will usually arrive on Tuesday. If you have any specific delivery date or requirement, please do let us know and we will always do our best to meet these requirements where possible.
All parcels need to be signed for. If you are out when the driver tries to deliver your goods, the parcel will be returned to the nearest depot. A card will be left through your door, explaining what you should do to rearrange delivery. Please wherever possible, give a delivery address where someone will be available to sign for your order.

Return to the top of page

Back Orders

If any item is out of stock, we will inform you by e.mail. Please let us know if you would like us to hold the order until stocks are available or would prefer to cancel the order.
Return to the top of page

Tax Charges

All prices quoted on our website include VAT at 17.5%.
Return to the top of page

Credit Card Security

When an order is placed at our website and the payment by credit card method is selected customers are redirected to the ePDQ Cardholder Payment Interface (CPI) operated by Barclaycard Business. It is a world-class, secure online service for card payment authorisation and settlement.

Return to the top of page

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
Return to the top of page

Reaching Us

You can contact us by the following methods:

1. By e.mail via the 'contact us' link.
2. By Telephone on 01580 831910 (Mon-Fri : 9.00 - 5.00. Answerphone at all other times)
3. By Fax on 01580 831752
4. By Letter to Tristar Music, USL - Midicy Oast, Bodiam Business Park, Bodiam, Robertsbridge,
E Sussex. TN32 5UP

Return to the top of page

Privacy Policy

Tristar Music do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Return to the top of page

Returns Policy

Returns
We hope that you will be delighted with your new instrument. If however, you wish to return it, you may do so within fourteen days of receipt of the parcel. Please ensure that the instrument is unused and securely wrapped in the original packaging. The cost of returning the parcel is your responsibility. We can arrange collection if you wish via Parcelforce. The charge for this service is £10.00. A refund will be credited to you on receipt of returned goods at our warehouse. Please allow up to 14 days.

Cancellations
You may cancel your order any time prior to despatch of goods. Any payment made will be refunded.
If the goods have already been despatched prior to cancellation, please return the goods to us in good condition and we will process a refund on receipt. Please allow up to 14 days.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Return to the top of page